How To Order Products from 21best.com


Shopping cart orders.	United States customers only. Purchase with confidence knowing Google protects you. Click 'Add to cart' and use Google Checkout. A new service that makes online shopping faster, more convenient and more secure. Google Checkout will process your credit card numbers, we never see them. If you want to keep your email address confidential, Google can do that too. You can read how Google Checkout works, or watch a quick video tour. Click on the Google logo to Learn more. How to order; Add your items to Google shopping cart, click 'Add to cart'. In the upper right hand corner under 'View cart' click the button that says 'Google Checkout'. Fill out the standard information and click Continue. Then you see the shipping options and prices, click 'Place your order' or cancel out. You may use Visa, Master Card, American Express or Discover. Google will confirm your order including total price. Google gives you 15 more minutes to cancel your order. You may email us through Google and cancel your order any time before it ships. Credit card orders can only ship to the United States. How do you want it to ship? We are automated for United Parcel Service (UPS). This is the most cost effective shipping method. Exact cost is calculated in the Google order process on the second page. 98% of orders are shipped the same day or the next business day after you place your order. Most orders placed by 1:00 PM California Time will ship the same day. Transit time: UPS Ground Service: 2 to 10 working days depending on location. UPS 3 Day Air: Order will be delivered in 3 working days. UPS 2nd. Day Air: Order will be delivered in 2 working days. UPS Overnight Air: Order will be delivered next working day. Insurance: All packages ship insured. Adult Signature required on all shipments over $250.00. Orders may not be picked up. We are mail order only. Sales Tax is charged only to California USA customers. Orders shipped to an address in California must pay California State Sales Tax, unless we have a signed California sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility.




Email orders.	How do I Email an order? For U.S. and International Customers. We accept orders via Email. Please email us your equipment order and address information. We will confirm that your product is in stock, calculate your shipping cost, email you a formal quote/invoice and payment information. The day we ship your order we will email your tracking number. Shipping via United States Postal Service: For International Customers only. Global Express Guaranteed 1 to 3 business days. Express Mail International 3 to 5 business days. Priority Mail International 6 to 10 business days. All packages ship insured. How do I pay for my order? 1. Western Union: For U.S. and International Customers. We accept Western Union payments with no transfer fee. Please email us your equipment order and address information. We will email you a formal quote/invoice including shipping costs. 2. Bank Wire Transfer: For U.S. and International Customers. 'No fee' electronic wire transfers are available from any Bank of America branch. We accept wire transfers from any bank, with a $29.00 wire transfer bank handling fee (the dollar amount our bank charges us). 3. PayPal: Canada, United Kingdom and United States customers only. We accept PayPal if your status is verified with PayPal and your address is confirmed with PayPal, along with a 6% transfer fee (the dollar amount PayPal charges us). At this time, only addresses in Canada, the United Kingdom and United States can be Confirmed by PayPal.. 4. Open Accounts: United States only. U.S. Government, schools and hospitals. Limited open accounts are available to the U.S. Government, schools and hospitals. Prior approval must be obtained from our accounting department before your order will be processed 5. Sales Tax: For California USA customers only. Orders shipped to an address in California must pay California State Sales Tax, unless we have a signed California sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility. Package pick up: Orders may not be picked up. We are mail order only.

Questions?	Have a question? Please email your question to "info@21best.com". We usually can answer all questions via email. Include your phone number. Sometimes we can call you if the subject is complicated.



Government Orders	Our CAGE code registration number with the Central Contractor Registration is 1RJ33.

Privacy Statement	Customer information is not sold or redistributed to any other parties. Google Checkout: Google collects information from you with the purpose of processing and shipping orders. We only see customers shipping address, products ordered & cost, shipping option & cost, and sales tax for California customers only. We do not see the customers phone number or email address unless the customer allows Google to revel it to us. This information is dealt with in a professional and secure manner. E-mail orders: Your E-mail address is protected by us and will not be sold or redistributed to other companies. We request customers contact information, shipping address and email address with the purpose of processing and shipping orders. This information is dealt with in a professional and secure manner.

General Information	Guarantee: Should any item not measure up to your needs, the item may be replaced or refunded according to the following terms. Return Policy: Returns or exchanges must be within 15 days from date of invoice. All returns require a return authorization number, please email us and request it. All returned items must be complete, in original new condition. Ship freight paid (No COD). If unit was damaged in shipment, save box & packing as received and contact us. Items will be subject to a 19% restocking charge. Disclaimer: We do not manufacture or represent all of the products sold in this catalog. We are not responsible for typographical errors in the catalog. All items are subject to availability & prior sale. Prices are subject to change without notice. Drawings and photos of items are believed to be typical of the item, however, they may not be exact. It is the purchasers' responsibility to insure the correctness of the item being purchased and it's proper use. We accept no responsibility for any damage that occurs consequential or otherwise. Return Products: Please note you can return most products if you follow these rules. We have a very good return policy, as long as you keep the product clean and new. Mandatory requirements for returning products include: You must ask us for a return authorization number. The product must look new for returns, clean, not scratched etc. You will not be able to return the product if it looks used in any way. The product cardboard box must not be damaged or defaced. You must return all the plastic-bags twist-ties and paperwork. Be sure to keep the shipping box for return shipping. We suggest you open the product box and put the product on a towel covered bench for testing. Please test the product before you do a permanent installation. Please test the product without unwinding all the wires. Please hookup and test the product on the bench. As soon as you unwind any wires or put the product in use the return policy is void. On all return shipping please use packing material both under and all around the product. We just want you to respect the product as much as we respect your return privileges. Please treat us well and we will treat you well. Thank you for your cooperation.


Secure 'Contact Us' form.	For sensitive information only! Do not use this for email. This Web site provides "secure communications" and has a "valid security certificate". SSL, Secure Sockets Layer and GPG, GNU Privacy Guard, prevents eavesdropping. Secure communications means that information you provide is encrypted so that it can't be read or intercepted by other people. Please email us and ask for the web address to our secure contact form.

Terms & Conditions

SALES: We sell retail consumer products and wholesale commercial products over the Internet and email. Standard orders (not custom) ship within 1 to 7 days. Credit card is billed within 3 days of shipment. Shipment will be made only to the confirmed names and addresses.
DELIVERIES: Customer selects from US Postal Service or UPS 1 day, 2 days, 3 days, or ground. All orders are shipped insured. Orders over $250.00 will ship with Adult Signature required. All dollar amounts incurred including insurance, signature verification, shipping and handling will be invoiced to customer on a separate line called shipping and is not refundable. Only California customers will be charged sales tax. California business will not pay sales tax if there resale card is on file in our records.
CANCELLATION: There will be no charge to the customer if the product is canceled before shipping.
No cancellations are accepted after product has been shipped.
RETURNS: All returns require a "return authorization number" (RA#). Please email us to request your RA#.
The "clock starts" when the carrier delivers the product to the customer. The customer has 15 days to get their RA# by contacting 21best. No RA#'s will be assigned after 15 days.
We allow 15 more days for the product to be shipped back to us (transit time). We will not accept packages more than 30 days after the "clock starts". Product must be returned in original condition, in the original box, with all original paperwork, and packaging material. Customer is responsible for all associated charges, including shipping and handling to the customer, return shipping and handling to 21best, credit card charges, restocking charge of up to 19%, and/or any damage or loss by the customer or incurred during return shipping. No refunds are allowed if equipment is damaged.
DEPOSITS: No deposit is required on standard products. Upon mutual agreement with the customer all orders for custom products must be accompanied by at least a 50% non-refundable deposit. The balance will be billed within 24 hours of shipping. All sales are final on custom products.
SALE PRICE: Prices are subject to change due to, but not limited to, parts availability and fluctuations in supplier prices etc.
WARRANTY: All products carry their respective manufacturers warranty. All standard UHF products are guaranteed for a period of 90 days to be free of defects in material and workmanship, and to perform to factory specifications. All standard UHF products returned within the above period, if found by us to be defective, will be repaired, replaced, or refunded at our option. Please email us to request your RA#. Include in your email a description of symptoms or apparent problems.
CUSTOM PRODUCTS: Due to the specialized nature of custom products, we cannot accept returns, except for warranty repairs. Orders for customized products must be accompanied by at least a 50% deposit. Custom products are also excluded from our refund policy. To avoid problems double-check your order

AMATEUR LICENSE REQUIRED, ALR: The equipment marked with this symbol operates on Amateur Radio Service Frequencies. There are no restrictions on the sale of this equipment. FCC regulations requires, licensing for legal operation, and observation of all laws. Getting a license is easier now than ever. The following links can help you get information on how to start. http://www.fcc.gov/wtb/amateur/aminfo.html http://www.arrl.org/hamradio.html ARS Frequencies are not for commercial use. 21best urges users to become familiar with and observe all laws and regulations governing ARS licensing and the operation of ARS equipment. ARS equipment usage is subject to the legal restrictions of each license.
EXPORT ONLY: These products will be shipped only to locations outside of the USA and Canada.
QUOTES: All quotes are good for 20 days, unless otherwise stated in a written contract.
REPAIRS: All out of warranty repairs will be charged.
ERRORS: We are human and therefore make errors, we are not responsible for typos in the web site, flyers, catalogs & such.
KITS: These products include all parts and instructions needed. User must solder all parts to PC board and make adjustments.

1. All sales are subject to, governed by and construed in accordance with the laws of the State of California. The buyer consents to the jurisdiction of the courts of the State of California and venue laid in Sonoma County and/or the United States District Court, San Francisco, California.
2. In the event there is legal action to enforce, defend, or construe any of the provisions of this agreement, the prevailing party shall be entitled to reimbursement for all expenses and costs incurred, including reasonable attorney's fees.
3. Our invoice constitutes the entire agreement of buyer and seller, superseded all oral negotiations, and may not be modified except by an instrument in writing duly executed by buyer and seller.
4. Our invoice may be accepted only by the terms set out herein. Terms in your purchase order, if any, which are in addition to, or not identical with the terms of our invoice will not become a part of the contract.
5. Seller makes no express, implied, or statutory representations of warranties of merchantability of fitness for any purpose with respect to the products except as expressly set forth herein. Seller shall not be liable for any direct, indirect, incidental, special, or consequential damages such as loss of profits or inability to use the product even if seller has been advised of the possibility of such damages whether through seller's negligence or not. In such cases, seller's liability shall be limited to the refund of the price paid to seller for this specific product. The remedies specified herein are exclusive.
6. We reserve the right to cancel any order at any time by refunding the purchase price. We reserve the right to refuse business to any person(s) or any organization(s). UHF Associates reserves the right to change any and all product specifications without notice. Prices are subject to change without notice. It is the sole responsibility of the buyer to ascertain and obey all applicable local, state and federal law relating to the use and possession of any item ordered. Consult your attorney before ordering or using. By placing an order the buyer represents and warrants that (a) he or she is at least 18 years of age, (b) he or she agrees to indemnify and hold harmless UHF Associates against any claims, losses, damages or expenses suffered as a result of buyer's use of the product(s).
7. All sales will be in United States Currency. This catalog supersedes all previous catalogs.

All Sales are Final. No refunds or exchanges or cancellations for any reason.

Please do not use this "Add to cart" button unless you have recently received an invoice from us instructing you to do so. This button is reserved for custom purposes such as discounted or unique items, repairs or extras. All sales are final. No refunds or exchanges or cancellations are allowed for any reason.

Please note; the shopping cart will automatic add tax and shipping, this will NOT be charged to your credit card. Your credit card will only be charged the total amount stated at the bottom of your invoice.

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Since 1971, UHF Associates & 21best.com has been committed to providing quality products and services to professionals and consumers, contractors, dealers, retailers, systems Integrators, Business-To-Business (B to B), distributors and original equipment manufacturers (OEMs). Our goal is to deliver the best possible combination of products, service and pricing. We are committed to continually offering our customers a variety of quality products at low prices. We pride ourselves on offering honesty, value, fast service and customer satisfaction, along with technical information and friendly customer service. We offer a
"No Hassle Return Policy". Our best source of new business is from customer referrals.
	Copyright 1997-2010, 21best.com



Thanks for the great help.	Ordering Information E-Mail Your Comments & Questions. Look for the blue buttons "Click to see the manual and pictures". Put your items in the shopping cart, see shipping costs, easy to cancel.	Buy with confidence knowing Google protects you. Add to your cart then use Google Checkout.