How To Order Products from 21best.com

 
 
 
 

Guarantee: 
Should any item not measure up to your needs,
 the item may be replaced or 
you may be refunded.  
 
 
Ordering Information
Book 
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How to Place an Order?

Our Secure On-line order form will ask you to enter quantity, part number, description and price of the items you want. You then fill out the remaining information in this form about payment etc. Then click the summit button.
"Go to Secure Order Form

Phone your order TOLL FREE* (707) 584-7844.
*We give you an allowance of $1.00 to $2.00 for your call, just mention this discount when your order.
You will always get a person when you call us (not a automated phone system, punch 1 for this or that...).
Please call between 10:30 AM and 2:30 PM Pacific standard Time, Monday through Friday. A good practice is to make a note of your order, including your product questions, and have your credit card number ready.

You may FAX your order TOLL FREE* (707) 584-5733.
*We give an allowance of $1.00 for the call.
Take advantage of this 24 hours a day, 7 days a week.
1) Select items from our Online Catalog.
2) Click on Fax order form.
3) Fill out the Fax Order Form.
4) When you have finished print out this form
5) FAX the form to 21best at (707) 584-5733.
You may if you wish, mail the Fax order form to:
21best UHF
6068 Dolores DR
Rohnert Park, CA 94928.
Please take care to write legible,thank you.

Technical Questions?

Have a question?, Call our PRODUCT INFORMATION LINE at (707) 584-7844 - 9:00 AM to 5:00 PM Pacific standard Time, Monday through Friday, or E-mail us at "info@21best.com". We can assist you with information about the products we sell.

Payment

Minimum Order $75.00

1. Credit Card:
You may use Master Card, Visa or American Express. We can only ship to the United States address that your credit card company mails your bill to. We will confirm your order including total price and shipping date.

2. Check / Money Order:
Please use the following info:
21best UHF
6068 Dolores DR
Rohnert Park, CA 94928.
Please allow sufficient funds for shipping.
Returned checks will be charged a $25.00 fee.

3. Open Accounts:
Limited open accounts are available to the U.S. Government, schools and hospitals. Prior approval must be obtained from our accounting department before your order will be processed.

4. Western Union:
For world wide customers.

5. Wire Transfer:
For world wide customers.
If you have a Bank of America account you may do "an in-house transfer" at no extra charge.
Payment via a bank wire transfer.
Please email and ask for our electronic transfer bank information.

Sales Tax: Orders shipped to an address in California must pay California State Sales Tax, unless we have a signed California sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility.

Shipping

We are automated for United Parcel Service (UPS). This is the most cost effective shipping method. Exact cost is calculated at time of order.

UPS Ground Service: 2 to 10 working days depending on location.
UPS 3 Day Air: Order will be delivered in 3 working days. Order must be placed by 12:00 PM California Time.
UPS 2nd. Day Air: Order will be delivered in 2 working days. Order must be placed by 12:00 PM California Time.
UPS Overnight Air: Order will be delivered next working day. Order must be placed by 12:00 PM California Time.
Saturday Delivery: for additional charge.
Insurance: All packages ship insured.
United States Postal Service: Shipping by Parcel Post is available. Allow 2 days to 2 weeks for delivery.
Package pick up: Orders may not be picked up. We do not have a brick and mortar store front. We are mail order only.

International Orders

Requirements for shipping outside of USA and Canada.
1. Order must be $500.00 U.S. Dollars or greater.
2. Pay via a bank wire transfer.
Please email and ask for our electronic transfer bank information.
4. Export Order Fee: $25.00.
5. Customers are required to pay shipping costs in advance.

Ordering Instructions:
1. Place your order via Email.
2. You MUST supply us with your email address.

Government Orders

Our CAGE code registration number with the
Central Contractor Registration is 1RJ33.

Privacy Statement

Customer information is not sold or redistributed to any other parties.

Financial Information: In our Ordering form, we collect visitor's contact information (billing, shipping and email address) as well as financial information (account or credit card numbers) with the purpose of processing and shipping orders. This information is dealt with in a professional and secure manner.

Cookie Usage: We use no cookies.

E-mail: By submitting your E-mail address to us, you will automatically be added to our E-mail Subscriber List. Your E-mail address is protected by us and will not be sold or redistributed to other companies. You may opt-out of receiving future E-mail or E-mail promotions by submitting a removal request. Your E-mail address will be flagged to be filtered out of our future mailings.

E-mail Usage: We periodically send E-mail Newsletters to our customers and site visitors with special offers and exciting news about new products.

General Information

Guarantee: Should any item not measure up to your needs,
the item may be replaced or refunded.

Return Policy: Returns or exchanges must be within 15 days from date of invoice. All returns require a return authorization number, please call. All items must be complete, in original condition & packaging. Ship freight paid (No COD). If unit was damaged in shipment, save box & packing and contact shipper. Items will be subject to a 15% restocking charge.

Disclaimer: We do not manufacture or represent all of the products sold in this catalog. We are not responsible for typographical errors in the catalog. All items are subject to availability & prior sale. Prices are subject to change without notice. Drawings and photos of items are believed to be typical of the item, however, they may not be exact. It is the purchasers' responsibility to insure the correctness of the item being purchased and it's proper use. We accept no responsibility for any damage that occurs.

Terms & Conditions

TELEPHONE SALES: We sell retail consumer products and wholesale commercial products over the telephone, Internet, fax and mail order. Standard orders (not custom) ship within 1 to 7 days. Credit card is billed within 3 days of shipment. Shipment will be made only to the confirmed name and address that the credit card is billed to.
DELIVERIES: Customer chooses from (US Postal Service 1 day, 2 days, 3 to 7 days) or (FedEx 1 day, 2 days, 3 days) or (UPS 1 day, 2 days, 3 days, or up to 7 days). All orders are insured. Product is shipped only to the name and address that the credit card is billed to. Signature will be required upon delivery. All dollar amounts incurred, including insurance, signature verification, shipping, cod and handling will be invoiced to customer on a separate line called shipping. Sales tax will be charged on all sales in California. Upon dispute, signature verification charges may be billed to the customer.
CANCELLATION: All orders that are canceled before credit card is billed, will not be charged to the customer. After credit card is billed, cancellation will not be accepted. No cancellations are accepted after product has been shipped. All sales are final.
RETURNS: All returns require a "return authorization number" (RA#) please call. The "clock starts" when the carrier delivers the product to the customer. The customer has 15 days to get their RA# by contacting 21best. We allow 15 more days for the product to be shipped back to us. No RA#'s assigned after 15 days. We will not accept packages more than 30 days after the "clock starts". Product must be returned in original condition, in the original box, with all original paperwork, and packaging material. Customer is responsible for all associated return charges, including shipping and handling, credit card charges, restocking charge of up to 19%, and/or any damage or loss incurred during return shipping.
DEPOSITS: No deposit is required on standard products. Upon mutual agreement with the customer all orders for custom products must be accompanied by at least a 50% nonrefundable deposit. The balance will be billed within 24 hours of shipping. All sales are final on custom products.
SALE PRICE: Subject to change due to parts availability and fluctuations in supplier prices.
WARRANTY: All products carry their respective manufacturers warranty. All standard UHF products are guaranteed for a period of 90 days to be free of defects in material and workmanship, and to perform to factory specifications. All standard UHF products returned within the above period, if found by us to be defective, will be repaired, replaced, or refunded at our option. Include a note describing symptoms or apparent problems.
CUSTOM PRODUCTS: Due to the specialized nature of custom products, we cannot accept returns, except for warranty repairs. Orders for customized products must be accompanied by at least a 50% deposit. Custom products are also excluded from our 10-day refund policy. To avoid problems double-check your order

AMATEUR LICENSE REQUIRED, ALR: The equipment marked with this symbol operates on Amateur Radio Service Frequencies. There are no restrictions on the sale of this equipment. FCC regulations requires, licensing for legal operation, and observation of all laws. Getting a license is easier now than ever. The following links can help you get information on how to start. http://www.fcc.gov/wtb/amateur/aminfo.html http://www.arrl.org/hamradio.html ARS Frequencies are not for commercial use. 21best urges users to become familiar with and observe all laws and regulations governing ARS licensing and the operation of ARS equipment. ARS equipment usage is subject to the legal restrictions of each license.

EXPORT ONLY: These products will be shipped only to locations outside of the USA and Canada.

QUOTES: All quotes are good for 20 days, unless otherwise stated in a written contract.
REPAIRS: All out of warranty repairs will be charged a minimum of $89.00.
ERRORS: We are human and therefore make errors, we are not responsible for typos in the web site, flyers, catalogs & such.
KITS: These products include all parts and instructions needed. User must solder all parts to PC board and make adjustments.
1. All sales are subject to, governed by and construed in accordance with the laws of the State of California. The buyer consents to the jurisdiction of the courts of the State of California and venue laid in Sonoma County and/or the United States District Court, San Francisco, California.
2. In the event there is legal action to enforce, defend, or construe any of the provisions of this agreement, the prevailing party shall be entitled to reimbursement for all expenses and costs incurred, including reasonable attorney's fees.
3. Our invoice constitutes the entire agreement of buyer and seller, superseded all oral negotiations, and may not be modified except by an instrument in writing duly executed by buyer and seller.
4. Our invoice may be accepted only by the terms set out herein. Terms in your purchase order, if any, which are in addition to, or not identical with the terms of our invoice will not become a part of the contract.
5. Seller makes no express, implied, or statutory representations of warranties of merchantability of fitness for any purpose with respect to the products except as expressly set forth herein. Seller shall not be liable for any direct, indirect, incidental, special, or consequential damages such as loss of profits or inability to use the product even if seller has been advised of the possibility of such damages whether through seller's negligence or not. In such cases, seller's liability shall be limited to the refund of the price paid to seller for this specific product. The remedies specified herein are exclusive.
6. We reserve the right to cancel any order at any time by refunding the purchase price. We reserve the right to refuse business to any person(s) or any organization(s). UHF Associates reserves the right to change any and all product specifications without notice. Prices effective 1999 and are subject to change without notice. It is the sole responsibility of the buyer to ascertain and obey all applicable local, state and federal law relating to the use and possession of any item ordered. Consult your attorney before ordering or using. By placing an order the buyer represents and warrants that (a) he or she is at least 18 years of age, (b) he or she agrees to indemnify and hold harmless UHF Associates against any claims, losses, damages or expenses suffered as a result of buyer's use of the product(s).
7. All sales will be in United States Currency. This catalog supersedes all previous catalogs. Last updated 7/14/2000.

Guarantee: Should any item not measure up to your needs, the item may be replaced or you may be refunded.
Ordering Information Book mark us now, press Ctrl and D at the same time.